SHIPPING & RETURNS

 

RETURNS & EXCHANGES

 

In the unlikely event that goods you receive are faulty, the wrong item is delivered or you're not happy with your product ordered, please contact our Customer Service team and we will attempt to resolve the situation as quickly as possible.

We will gladly offer an exchange or refund on all faulty goods with proof of purchase. All refunds will be issued in the same method you originally paid for the goods. Paypal and credit card refunds will be processed against the original cardholder details. 

Incorrect or Damaged Goods

If any part of your order is damaged or in an unsatisfactory condition, please contact our Customer Service team and we will organise an exchange or refund.

 

 

SHIPPING

 

We charge a flat fee per order, but shipping is free when you spend $250.00 or more in one order. We deliver to Australian addresses only, at residential or business addresses. We do not deliver to PO Boxes.

NSW and VIC Delivery - $9.00 delivery fee per order

We operate standard delivery by a third-party logistics operator. The standard delivery timeframe from dispatch is 1-3 day working days.

QLD, SA, NT, WA Delivery - $12.00 delivery fee per order

Standard delivery with Australia Post is included for all orders. The standard delivery timeframe from dispatch is 5-7 working days.

 

Non Delivery Postcodes: 4605, 4713, 4803, 4816, 4825, 4830, 4871, 4874, 4876, 4892, 4895

Non Delivery Postcodes: 6431, 6435, 6436, 6437, 6438, 6440, 6635, 6638, 6639, 6640, 6642, 6642, 6710, 6713, 6714, 6716, 6718, 6721, 6722, 6751, 6754, 6798, 6799, 6770, 6765

For the following postcodes, we will not supply any product that is in a container of 1L or above, or any beer in glass containers over 375ml: 6718, 6723, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6753, 6761, 6765, 6770, 6430
 

If there are unexpected delays or if your order hasn't arrived within 10 working days from shipping date, please contact our Customer Service team with your Order Number. 

We reserve the right to amend or change our delivery offer at any time, but we will ensure customers are notified at least 7 days prior using the email contact details provided to us.

COVID-19 Note: Due to increased demand and high volume of Australia Post parcels during COVID-19, your AusPost delivery may take longer than normal. All deliveries during COVID-19 are contactless, therefore all deliveries will employ Authority to Leave unless otherwise advised.

Changes to your Order

To make any changes to a placed order, you will need to contact Customer Service to alter your order in any way once it has been placed online.

Receiving Delivery

When placing your order, please make sure you tick the 'Authority to Leave' box and make a note of any specific delivery instructions.

If this authority hasn’t been given or if a minor is the only person available to take receipt of your order, we will;

  1. AusPost Orders: Leave an Australia Post collection card and take your order to the nearest Australia Post Centre to await your collection.

  2. Third-party logistics operator: return your order to their warehouse, and attempt delivery at another time.


We cannot deliver wine to a minor and so we reserve the right to request a valid ID as proof of age on delivery.

Note: All deliveries during COVID-19 are contact-free with Authority to Leave unless otherwise advised.

 

Customer Service

1300 121 513

restaurantrevival@joval.com.au

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Get in touch to find out more or become a customer of the Joval Wine Group.

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Joval Wine Group Pty Ltd supports the responsible service of alcohol. Under the Liquor Control Reform Act 1998 it is against the law to supply alcohol to a person under the age of 18 years (Penalty exceeds $17,000) and/or for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $700). Licence No: 36126236.

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